Faq's

How does pricing work?

You can get a quote by submitting your information here.

What types of vehicles are covered?

Tractor Trailers
Flatbeds
Reefers (refrigerated trucks)
Dry vans
Open top trailers
Log Trucks
Car Haulers

Trucks must be newer than the year 2000. Trucks of 15+ years of age must have proof of rebuilt engine within the last five years.

How much is the deductible?

$5,000 Auto Liability deductible
$2,500 Cargo Coverage deductible
$3,500 Reefer Breakdown deductible
$5,000 deductible if unit is over 10 years old

What is a full breakdown of the coverage I will receive with LULA?

$1,000,000 Combined Single Limit (Liability)
$150,000 Cargo Coverage
$10,000 Uninsured Motorists Coverage Per Person
$20,000 Uninsured Motorists Per Accident
$10,000 Personal Injury Protection Per Person
$10,000 Covered Pollution Cost or Expense Sublimit

How do I pay for LULA?

You pay the subscription fee on the first of the month, and the daily epsidoc insurance fee is charged when you book a daily policy

What happens if I forget to book a policy or my payment doesn't go through and I get in an accident?

We require all customers to pay when their truck is being driven. Failure to pay for an episode ahead of time can jeopardize your coverage.

Do we file BOC for the customer?

We do NOT file BOC for the customer. BOC filings are done by the authority themselves, it is a filing to name the authority’s process agent.

Is there a cancellation fee?

Our cancellation fee is 3 months worth of your monthly LULA Subscription fee.

Do I need my own insurance?

No. Lula Transportation works with a multitude of A rated Insurance providers to offer drivers access to a proprietary pay per episode program. Lula Transportation provides drivers with proprietary technology to access the program.

What is included for drivers?

Driver Vetting Tools
Fleet Management Software
Liability Coverage (provided by A Rated Insurance Carriers)
Cargo Coverage (provided by A Rated Insurance Carriers)
Claims Management (provided by our Partners)

What types of vehicles are NOT covered yet?

Sprinter Vans
Oversized Loads
Buses/RVs

Although we currently don't offer coverage for these vehicles we have them on our roadmap to potentially offer coverage by Q4 2021. Please sign up for our waitlist in the meantime.

Am I coververed when I take my vehicle to the mechanic or shop?

Yes, as long as you pay for your episode when the vehicle is being driven.

How much is the deposit or down payment with LULA?

LULA does not require a deposit nor a down payment. The only upfront payment is the monthly subscription fee for the first month.

Is my rate locked in?

Yes, savings and pricing is locked in for the duration of the contract.

Can I pre-schedule policies if I know that I consistently work the same days every week?

Yes, if you have a consistent schedule, we recommend you select the days of the week that you will be working. This will automatically ensure that you do not need to book a policy every day, and the Certificate of Insurance will be sent to you the evening prior so you have confirmation of insurance. And, you will only be billed one day at a time

What is an insurance episode for LULA?

An insurance episode for LULA is a combination of one or more episodic days (an episodic day is a 24 hour time period). An episode is required when a vehicle is in movement.

How old can my truck be?

Currently, we are only accepting trucks from the year 2000 or newer.

How do I cancel my previous policy?

Step 1: Complete the Request for Cancelation Letter

Step 2: Download or print the Request forCancelation Letter. Please note that clicking ‘Submit’ after completing the letter does not send it to your prior insurance company – see Step 3 for further instructions.

Step 3: Mail or e-mail the Request for CancelationLetter to your prior insurance company

Step 4: Notify your LULA representative that your request has been sent

After your prior insurance company receives the request, they will process any refund that may be owed to you. It is your responsibility to understand the prior insurance company’s cancellation process and conditions.